黑料门

Future of E-commerce: AR, VR, Voice, Video and More

Today we聽take a聽look into the聽future of聽e-commerce and聽talk AR, VR, voice, video and聽beyond in聽our talk with Brandon Schulz founder of聽Violet.io.

has built an聽e-commerce API for聽developers similar to聽what Stripe as聽done for聽payments. Now developers of聽new apps, games, and聽technologies have the聽ability to聽include e-commerce and聽sell products inside their apps.

A聽real life example would be聽a聽developer making a聽VR聽app to聽watch a聽live concert where a聽concert t-shirt pops up聽and聽is聽available for聽purchase. The VR聽app developer will determine how that can be聽bought without typing and聽the聽sale would automatically show up聽in聽the聽merchant鈥檚 dashboard.

While that example seems a聽bit far out, there are a聽ton of聽people working on聽new applications of聽all kinds and聽in聽order to聽be聽included, they need to聽know about your products. The easy part for聽merchants is聽that you can have your products be聽considered for聽free using Violet.io.

Transcript

Jesse: Richie, happy Friday.

Richard: Happy Friday, game on. Here we聽go聽again.

Jesse: Yeah, podcast day. All right, so, a聽little context here for聽the聽listeners. I聽think this is聽going to聽be聽an聽awesome show, but I聽do聽want to聽let people know, hey, if聽you鈥檙e expecting a聽tip that you can apply today and聽be聽making more money on聽Monday, this probably isn鈥檛 it. This is聽going to聽be聽a聽little more of聽the聽dreaming. You know, sit back, relax, have a聽cocktail because we鈥檙e going to聽talk a聽lot about where e-commerce is聽headed in聽the聽next few years and聽even beyond. So聽anyway, we聽will be聽talking voice, AR, VR, video, all sorts of聽cool stuff. Rich, I聽know you鈥檙e smiling because you like to聽dream about the聽future.

Richard: Oh聽yeah. Especially voice. That鈥檚 what made me聽smile right there. I聽mean, you heard it聽on聽the聽prediction a聽couple episodes back. I聽don鈥檛 know how long it鈥檚 gonna take til that comes in, but I聽think the聽biggest part when it聽comes to聽voice is, people don鈥檛 know what to聽say yet to聽the聽voice, right? You know, that like parlor tricks, what鈥檚 the聽weather, set the聽timer, all that stuff. But, I聽know it鈥檚 around the聽corner, and聽I聽look forward to聽it. It鈥檚 the聽way our brains work, you know? So聽I鈥檓 excited about today鈥檚 guest.

Jesse: All right, well with that, let鈥檚 bring in聽on聽our guest. This is聽Brandon Schultes. Brandon, how are you?

Brandon: Doing great, guys. How are you?

Jesse: Excellent. So聽are you the聽founder of聽Violet.io?

Brandon: Yes. Co-founder and聽CEO of聽Violet.

Jesse: Awesome. So聽give us聽a聽little background, what brought you into the聽e-commerce world? Where were you to聽get to聽where you are now?

Brandon: Yeah, that鈥檚 a聽great question. Kind of聽got my聽start back in聽the聽day actually building different types of聽apps, whether it聽be聽in聽the聽social networking space, or鈥 Then got into e-commerce on聽the聽digital side. Again, building apps back in聽about 2012-2013. And at聽the聽time we聽were trying to聽solve a聽very specific question around how to聽facilitate different types of聽e-commerce in聽a聽social network. And through that process have built startups, raise money. Actually been joined a聽couple of聽other consulting firms, consulted for聽a聽fair portion of, some of聽the聽Fortune 100聽retailers and聽kinda got to聽the聽point where I聽realized that there was just something missing for聽a聽certain segment of聽the聽market and聽said, I聽think I聽might be聽the聽right kind of聽person to聽go聽in聽and聽serve that market as聽best as聽I聽can.

Jesse: All right, so聽we鈥檙e doing the聽real entrepreneurial journey here, so聽you鈥檙e creating something completely from scratch that鈥檚 going to聽change the聽world. All right. Yup. Yup. The e-commerce world. Awesome. Awesome. So, do聽you want to聽start off with telling our listeners about the聽company? Is聽that where you鈥檇 like to聽start today?

Brandon: Yeah, I聽think that鈥檚 good. I聽think we聽should, it鈥檚 been a聽lot of聽ado here about the聽future of聽e-commerce and聽a聽lot of聽stuff. But we鈥檝e built some fantastic technology that at聽the聽end of聽the聽day helps people who are selling things online to聽get more and聽easier distribution. One of聽the聽things that that exists out there is聽that, as聽you guys know and聽one of聽the聽reasons we鈥檙e such big fans of聽黑料门, is聽it鈥檚 one thing to聽kind of聽pick your product and聽choose to聽get your product up聽on聽a聽website somewhere. It鈥檚 a聽very different thing to聽get to聽$10,000聽a聽month or聽to聽hit $1聽million in聽yearly revenue. And one of聽those big humps to聽get over is聽distribution. And we聽saw that market and聽we聽said, we聽think there鈥檚 kind of聽an聽untapped resource here that fits really, really well. And that鈥檚 what led us聽to聽actually start this company and聽kind of聽how we聽view things. So聽the聽problem we聽solve is聽distribution, but we聽do聽it聽differently. We聽do聽it聽through technology first. So聽for聽folks that maybe aren鈥檛 developers, coders, or聽engineers, I鈥檒l maybe explain a聽little bit of聽what that means, but this all actually started based upon kind of聽who my聽co-founder and聽I聽are. We聽are guys that love innovation and聽as聽any聽good entrepreneur does, they start essentially by聽first and聽foremost picking their passion, right? Because at聽the聽end of聽the聽day, what you do聽every single day has to聽be聽something that you love. Otherwise, you鈥檙e going to聽either choose to聽do聽something else or聽you鈥檙e not going to聽do聽it聽that well. And we聽love technology, we聽love doing products and聽we聽realize that guys in聽our seat, guys that know how to聽build products really don鈥檛 have a聽lot of聽options. For the聽most part, we聽would have to聽try to聽build either another social media app and聽who needs another social media app? Not me. Or聽you have to聽build some sort of聽media network because in聽large part of聽what funds all these different models on聽the聽internet, is聽eyeballs and聽then you monetize those eyeballs. And so聽for聽guys like us, our options were pretty limited. And we聽then started asking the聽question and聽say, well, wait a聽second. Like how come a聽developer can鈥檛 start an聽e-commerce business? Like what would that take? And that鈥檚 really hard, like it鈥檚 really hard for聽someone to聽start any聽e-commerce business from scratch, all kinds of聽obstacles in聽the聽way. And so聽that鈥檚 actually where we聽started first and聽foremost. And we聽said, let鈥檚 figure out how we聽help developers who is聽really our customer, right? We聽kind of聽started with what, who we聽were and聽what our passion was and聽when we聽realized that what we聽liked and聽what we聽wanted actually meant that there were a聽lot of聽other people like us聽and聽that helps to聽define who our customer was. And from there we聽said, okay, we鈥檙e going to聽be聽dedicated. We鈥檙e going to聽commit to聽these developers, we鈥檙e gonna build stuff for聽them. And so聽what would they essentially get is聽what鈥檚 called an聽API, or聽an聽application programming interface. You guys are probably seeing that on聽the聽Internet somewhere, heard about it. It鈥檚 very difficult to聽understand what that fully means. But in聽large part, the聽Internet gave machines or聽computers the聽ability to聽talk to聽each other without being in聽the聽same room and聽connected via the聽same wire as聽it聽was traditionally placed. You can now have machines spread around the聽world and聽they were all able to聽communicate, which is聽great, but you then have a聽series of聽applications and聽you can think about it聽as聽like big databases or聽like bolts of聽data that exists in聽different places. And one of聽the聽ways in聽which those applications are able to聽talk to聽each other is聽through a聽common language or聽agreed upon exchange. And that鈥檚 what an聽application programming interface is. It鈥檚 agreed upon an聽exchange between different entities that lets different types of聽data flow back and聽forth through different applications. It鈥檚 sounds simple, but without that layer of聽trust we聽would not be聽able to聽do聽what the聽Internet does today. It鈥檚 for聽lack of聽a聽better term, Internet speak. And that鈥檚 how apps work. And so聽we聽said, okay.

Jesse: And for, I鈥檒l help the聽people that are like, what鈥檚 an聽API? In聽the聽黑料门 world, in聽the聽e-commerce, world you鈥檙e already using it. It鈥檚 when your customers are ready to聽check out and聽you need to聽pull shipping rates. There鈥檚 an聽API that talks to聽UPS or聽DHL and聽pulls the聽rates in聽and聽there鈥檚 an聽API that talks to聽the聽payment processors to聽verify payment and聽things. So聽APIs are working all underneath your current e-commerce stores.

Richard: Yeah. And to聽stack on聽that, it鈥檚 to聽your point in聽there, Jessie. Most merchants don鈥檛 ever have to聽worry about that. You鈥檙e specifically talking about these APIs are鈥 Now the聽developer, they don鈥檛 go聽start an聽黑料门 store, they can start something on聽their own and聽that connects a聽video game to聽黑料门 that wants to聽sell something in聽the聽video game or聽whatever. The merchants aren鈥檛 having to聽think anything about this. This is聽the聽developers that are using this to聽talk to聽these applications and聽software.

Brandon: Yup. Correct. Exactly.

Richard: Sorry for聽interrupting. Go聽ahead.

Brandon: No聽worries. You guys are great. So聽that鈥檚 kind of聽where we聽started and聽what we聽built and聽what we聽have today, which I聽think is聽pretty interesting, is聽a聽single API for聽any聽developer that wants to聽create an聽app that sells products. Right. If聽you鈥檙e a聽developer out there, and聽there were more people than ever learning how to聽code. And so聽you have essentially just a聽different type of聽entrepreneur. You have someone who wants to聽go聽to聽business, they鈥檙e probably intrigued by聽e-commerce, but the聽one thing they don鈥檛 have is聽products, and聽this is聽why we聽actually love talking with you guys at聽黑料门. It聽is聽cuz you guys are so聽committed to聽the聽people out there that sell products and聽you want to聽help get people on聽the聽Internet as聽quickly as聽possible to聽sell those products with fantastic tools. And I鈥檓 not paid to聽say this, but I聽love working with you guys as聽a聽developer. And that鈥檚 exciting for聽us聽because we聽now get to聽think about empowering a聽whole army of聽individuals out there who are going to聽start businesses, who are going to聽help serve shoppers every single day. And all they need is聽products. And I聽imagine you might be聽listening to聽this today and聽you sell products and聽you think to聽yourself: 聯Man, you know, it鈥檇 be聽really great if聽I聽could get my聽product in聽front of聽this kind of聽an聽audience or聽this person.聰 And maybe that doesn鈥檛 always fit into a聽search field. Like that鈥檚 often not the聽only way people interact with the聽Internet. And that鈥檚 exactly the聽problem that we聽aim to聽solve.

Jesse: That鈥檚 awesome. So聽as聽a聽merchant myself, I聽love it聽when other people sell my聽products and聽I聽don鈥檛 have to聽do聽much for聽it. So, please, please help. And I聽think I聽also want to聽put a聽little more context to聽non-developers. A聽lot of聽people listening that are e-commerce store owners or聽merchants might be聽thinking that the聽developer is聽their web-developer that helps them build their site. And I聽know you鈥檙e talking about developers as聽probably a聽higher level of聽more expansive view of聽developers, maybe more like they are founders of聽new companies and聽new apps beyond just a聽traditional website with a聽store on聽it. Right.

Richard: And also their real passion to聽your point, they might really just want to聽code and聽that鈥檚 what they love doing. And I聽mean I聽had an聽old friend. I鈥檓 like, 聯What do聽you do聽when鈥β We鈥檙e still friends but it聽was a聽long time ago. I聽asked them: 聯What do聽you like to聽do聽when you鈥檙e done coding, at聽the聽end of聽the聽code?聰 So聽I聽know, but when you鈥檙e in, you did happy hour, your home, you code, code, you know, every, they could just code, code, code. So聽this person, they might not even want to聽talk to聽customers, do聽fulfillment, do聽any聽of聽that stuff. But as聽entrepreneurs, we聽don鈥檛 mind that, especially if聽someone鈥檚 selling our products for聽us.

Brandon: Exactly. That guy that said 聯code, code, code聰, that鈥檚 my聽customer. (laughing)

Jesse: And maybe we聽don鈥檛 want to聽talk to聽them. So聽we聽talked to聽them via an聽API, which is聽their language. Even better.

Brandon: And that API is聽also commonly referred to聽as聽a聽Violet.

Jesse: Okay.

Richard: I聽love it.

Brandon: Yes. That鈥檚 a聽really good description, guys. Thank you for聽kind of聽illuminating on聽that. I聽think one of聽the聽things that we聽attempt to聽do聽based upon this, as聽again any聽entrepreneur would do, is聽to聽really focus on聽the聽value in聽the聽chain here. And for聽us, the聽value that we鈥檙e able to聽provide to聽these developers. You could call them channels, you can call them kind of聽a聽number of聽different things. But the聽value for聽these guys is聽we聽want to聽of聽course not only open up聽a聽new type of聽business model for聽them, which we聽do, they can now create an聽e-commerce app, which they never would鈥檝e been able to聽do聽before. But one of聽the聽unique things here is聽if聽you鈥檙e a聽merchant, you might sell your product for聽say $20聽right? And $20聽is聽a聽good price point. Traditionally you don鈥檛 have a聽lot of聽extra space in聽your margin to聽go聽and聽play in聽different types of聽CPC and聽CPM markets. But what you do聽have is聽a聽percent of聽margin. And with that we聽allow merchants to聽say, for聽anyone out there who can generate a聽sale for聽me, I聽will give 20%, 30% whatever you have in聽your economics, you can set that rate through the聽Violet platform. You don鈥檛 have to聽know any聽code, you don鈥檛 have to聽go聽in聽and聽hire someone to聽do聽anything for聽you. It鈥檚 basically just a聽button that you hit and聽you can set your rate. And so聽for聽the聽folks out there that are building applications and聽solving these e-commerce problems today and聽in聽the聽future, that guy will now get paid for聽all the聽hard work that he鈥檚 done to聽find a聽customer, get them to聽look at聽your product, to聽then convert that into a聽transaction. And if聽that transaction happens, then he聽gets paid and聽he聽gets compensated for聽the聽work that he鈥檚 done. It鈥檚 a聽very, very efficient type of聽a聽market. And we聽want to聽of聽course put the聽tools in聽the聽hands of聽merchants that are on聽黑料门, for聽example, to聽play with that and聽determine what is聽the聽best margin that we鈥檙e comfortable with and聽how do聽we聽incentivize different people to聽do聽that hard work and聽they go聽and聽find those new customers for聽me. So聽that鈥檚 one of聽the聽things that we聽think is聽really interesting, that when we聽really focus on聽the聽value of聽our customers, we聽can also provide new value to聽黑料门 customers. And that鈥檚 been really, really fun for聽us.

Jesse: Got It. So, again, more of聽a聽context setting. 20% is聽really, I聽mean that鈥檚 sort of聽almost a聽standard rate for聽affiliates. It鈥檚 about what you pay Amazon when they sell your products. So聽it鈥檚 really not, you鈥檙e not asking for, I聽would say much more than other people would ask for, for聽a聽similar type of聽service. Like I鈥檓 going to聽sell your stuff. You give me聽20% or聽maybe there鈥檚 a聽sliding scale. There is聽a聽little bit, but that鈥檚 pretty standard numbers. That鈥檚 good.

Brandon: Yeah. Well, and聽actually maybe even say it聽differently. We聽don鈥檛 ask for聽anything on聽that number. A聽number is聽chosen by聽the聽seller. So聽you can just put it聽at聽five if聽you want, or聽you can put it聽at聽50. What we聽do聽is聽we聽allow these things to聽exist within a聽market and聽so聽if聽you have the聽margin and聽you want to聽continue to聽incentivize and聽begin to聽optimize these things, you can turn it聽up聽as聽high or聽as聽low as聽you like. We聽think that鈥檚 great. Our business model, which is聽just slightly different, it鈥檚 basically just on聽a聽small transaction. We聽only take like a聽couple of聽points at聽the聽bottom, but we鈥檙e not in聽there to聽try and聽elbow our way in聽and聽take as聽much revenue as聽possible and聽squeeze people out, maximize our margins. That鈥檚 not our business. And quite frankly, that鈥檚 just not who we聽are. And so聽what we聽want to聽do聽is聽let the聽market be聽the聽market developers working hard, if聽they can get paid a聽good cut of聽the聽transaction, they鈥檒l take it聽and聽the聽merchants are getting the聽same thing. If聽they can figure out how to聽maximize the聽amount that they鈥檙e able to聽give to聽someone else, they should also do聽that. But we鈥檙e not going to聽set it. We鈥檙e not going to聽try and聽interfere. We鈥檒l let that work itself out.

Richard: Well, especially if聽these developers can get them in聽front of聽a聽set of聽eyeballs or聽ear buds that no聽other markets are going to聽get them in聽front of聽it. Like there鈥檚 a聽lot of聽competition to聽get to聽page one of聽Google. There鈥檚 a聽lot of聽competition to聽get to聽two, three, four pages down on聽Amazon. Right. But if聽you could get into a聽video game and聽you have a聽unique energy drink, that would cost you a聽lot of聽money to聽get in聽Vans or聽some sort of聽store, good luck competing with those big beverage companies. But there could be聽some really unique use cases here.

Brandon: Yeah, I鈥檓 curious, as聽you guys said, these cases come to聽mind for聽you.

Jesse: Yeah, I聽was going to聽get into that cuz I聽think that right now we鈥檙e talking APIs and聽markets and聽such. But like as聽people are listening and聽like 聯I聽don鈥檛 really understand what you鈥檙e talking about.聰 So聽you know, maybe an聽example, and聽I聽am聽looking at聽your website so聽I聽have the聽advantage of聽looking at聽it, but you had some examples here of聽what is聽possible I聽believe. And you know, our customers are 黑料门 listeners and聽people in聽e-commerce are very familiar with say, what鈥檚 going on聽with social, where you can tag posts and聽take products and聽buy. So聽it聽basically, enables social. But I聽think what you enable is聽that if聽people are creating a聽new app, like in聽the聽video world, that a聽video can become shoppable, right?

Richard: That鈥檚 for聽the聽top video, or聽video or聽voice, would be聽the聽two, Jesse and聽I聽would love to聽cover the聽most.

Jesse: Yeah. Rich, what would be聽your example for, I聽know you鈥檙e a聽voice guy. So聽what would be, how do聽you see it?

Richard: Yeah, I鈥檓 trying to聽think of聽how to聽ask the聽question and聽not go聽too deep. But right now, kind of聽like to聽my聽comment earlier, most voice applications, people are, you ask and聽there鈥檚 not enough data or聽they don鈥檛 know how to聽ask the聽question, right? So聽Siri or聽Alexa. Google, in聽my聽opinion, seems to聽be聽the聽best because they actually have a聽database to聽pull from, right? You can, 聯Hey, how can I聽be聽happy?聰 You know, making something up聽and聽it聽can be聽like 聯According to聽this or聽according to聽this聰 and聽it聽can pull from its big database. Whereas you ask that to聽Siri and聽it鈥檚 like 聯I聽don鈥檛 know.聰 I聽would love either video or聽voice things that you would see potentially could be聽out there or聽just something you see is聽a聽good use case now or聽any聽way you want to聽carry it聽on聽either of聽those two.

Brandon: Yeah, I聽hear this every day. I聽feel like I聽see really, really interesting things that both are in聽the聽works and聽things that will happen maybe in聽the聽long term as聽well. But if聽we聽drill in聽on聽video for聽a聽second, imagine like a聽Vine with shopping, right? 15聽second videos where someone can talk about a聽product, they can talk about their life, whatever it聽is, but there are now either tags or聽some other type of聽gesture, where the聽product pops in聽and聽that developer is聽able to聽pull in聽that product from someone on聽黑料门 and聽someone can buy natively without ever leaving that app. Well, I聽have as聽a聽qualified audience, right? Someone who鈥檚 able to聽curate their audience. They can now sell on聽your behalf. They鈥檙e generating eyeballs and聽that is聽a聽highly, highly engaged audience that鈥檚 willing to聽purchase. And if聽we聽can kind of聽compress that conversion funnel where they can purchase at聽that point, I聽think that鈥檚 great.

Jesse: Awesome. I聽had actually mentioned this to聽Rich the聽other day about, so聽I聽saw you had VR聽on聽here as聽well. And I聽had, my聽vision was, I聽was actually playing over the聽holidays a聽VR聽fishing game where the聽little, whatever the聽handheld thing there was the聽fishing pole and聽you鈥檇 cast and聽then you鈥檙e catching fish. And it聽was really, it聽was a聽lot of聽fun and聽I聽wasn鈥檛 getting bit by聽mosquitoes or聽anything. And I聽was like, well, what if聽somebody could buy the聽fish from this, from this game right now? So聽I聽was thinking like, you know, is聽that a聽possible use case? What are the聽possibilities for聽this application?

Brandon: Yeah, that鈥檚 it. That鈥檚 where we聽start to聽look towards the聽teacher. So聽100%. You can be聽in聽a聽virtual reality experience, and聽a聽product on聽the聽surface and聽you鈥檇 have the聽chance to聽purchase that product. And who knows, maybe it鈥檚 actually not fish you want to聽buy, but bug spray, you鈥檙e out on聽the聽boat and聽he聽needs some bug spray. And again, that developer realizes, that鈥檚 a聽good type of聽product to聽pair with that experience. Like that鈥檚 what he聽is聽then focused on聽doing. Now it鈥檚 interesting because they think if聽you think about VR聽for聽a聽second, and聽this is聽where we鈥檙e sort of聽really focused on聽that value for聽our customers. But if聽you鈥檙e building that app, and聽someone鈥檚 looking at聽experience in聽virtual reality, and聽there鈥檚 been a聽chance to聽purchase a聽product, say it鈥檚 like recognizable and聽maybe there鈥檚 like a聽voice command or聽some sort of聽like hand gesture. When it聽comes time for聽them to聽buy that product, what are you going to聽do? Pop open a聽browser window. Put that in聽front of聽the聽screen and聽have them type in聽their name and聽address and聽all that stuff? No, that鈥檚 not going to聽work. What we聽need is聽a聽totally different set of聽tools for聽these people to聽facilitate that process. And so聽that鈥檚 why when I聽talk about API and聽all these other things, those are the聽tools that these guys need on聽top of聽a聽whole bunch of聽other things. Tell, make that happen. And so聽you have that fishing example. You can think about concerts, where you鈥檙e watching a聽concert in聽virtual reality and聽then you can buy merch that goes with that or聽other types of聽things. But virtual reality and聽augmented reality, both of聽those we聽think are actually going to聽be聽really, really interesting and聽enlarge spaces for聽us.

Jesse: Yeah, I聽could see that. Cause in聽VR聽or聽AR, you鈥檙e not necessarily using your hands, you鈥檙e not using a聽keyboard. So聽entering a聽credit card or聽entering address would be聽really hard. I聽don鈥檛 know, I鈥檓 sure there鈥檚 a聽way, but could you potentially say alright, you okay? Actually, a聽VR聽concert makes a聽lot of聽sense. VR聽obvious is聽like, you want to聽buy this T-shirt or聽the聽lead singers got whatever kind of聽shoes on, a聽blink with your left eye five times to聽buy now or聽something (laughing.) I聽don鈥檛 know how you make that purchase happen, but that鈥檚 where the聽developers are coming into play.

Brandon: Yup. That鈥檚 exactly it. And those are the聽kinds of聽things that we鈥檙e thinking through when working with other folks on聽there. Everything from your point to聽like how does the聽interface work? Like do聽I聽have to, I聽can draw a聽circle with my聽hand and聽then push it聽or聽something. Or聽being serious, you鈥檙e on聽different types of聽options. We聽think that鈥檚 really interesting. And then even back to聽the聽voice example, right? Imagine if聽someone were to聽just create a聽simple deal of聽the聽day app, right? Where a聽product that鈥檚 been discounted by聽color, five or聽ten percent, they would determine what their algorithm is. And someone wakes up聽in聽the聽morning and聽says, what鈥檚 the聽deal today? And they tell them what the聽deal is聽and聽they get the聽option to聽buy or聽not buy the聽product. But all they have to聽say is聽yes or聽no. And now you have a聽really interesting e-commerce business powered by聽voice. There are no聽screens. They can do聽that on聽their commute or聽whatever they want to聽do. We聽think that鈥檚 interesting, but it聽allows these developers, quote, unquote to聽try solve some of聽the聽problems that you mentioned, Rich, around like what do聽people say and聽like what is聽the聽purchase motion look like? Cause it, it聽really is聽not solved today in聽voice.

Richard: Oh聽yeah. And a聽hybrid of聽what voice would be, say someone鈥檚 listening to聽this podcast right now and聽you want to, we鈥檙e talking about a聽pretty, well not this podcast because it鈥檚 not a聽product, but you have a聽particular product we鈥檙e talking about.

Jesse: Maybe it鈥檚 health, you got some best vitamin powder.

Richard: And then you mentioned it. Hey, so聽if聽you鈥檙e into it, just say buy it聽now, or聽whatever. Something like that would just be聽unreal because we聽know how many steps that could be聽driving in聽the聽car or聽they could be, what are they going to聽do? Remember that? Like you鈥檙e probably too young. Back in聽the聽day when we聽were listening to聽the聽radio, it聽was like 聯Oh crap, they said the聽phone number聰, there was no聽rewind the聽radio to聽get the聽phone number. That鈥檚 why everyone had to聽turn them into jingles. So聽you鈥檇 remember the聽number.

Brandon: Yeah, exactly. That鈥檚 exactly the聽point. It鈥檚 the聽idea of聽not just doing advertising, but allowing the聽interaction with the聽product to聽result in聽an聽actual conversion. Because there are all kinds of聽advertising in聽podcasts to聽your point, but you then have to聽remember it聽or聽write it聽down or聽come back later like that. There鈥檚 no聽action to聽be聽taken in聽the聽moment, especially in聽that medium. And that gets really interesting if聽you could hear an聽ad聽about the聽pair of聽Allbirds shoes, for聽example, or聽maybe someone else鈥檚 shoes. You hear the聽ad聽and聽through your voice assistant, you say 聯Add to聽cart聰 and聽it聽rewinds 30聽seconds, listens through, figures out what that product was and聽adds it聽to聽your cart and聽boom, you now literally are shopping while listening.

Richard: Yeah. Or聽you鈥檙e a聽financial services company and聽you鈥檙e talking about finances and聽they say the聽phone number and聽you say 聯Call them聰. And all of聽a聽sudden maybe it聽doesn鈥檛 make a聽conversion but it聽rewinds and聽it聽dials that number for聽you.

Jesse: So聽if聽there鈥檚 a聽developer out there making a聽voice app, you鈥檙e clearly competing against Amazon and聽they have all the聽products. What Violet would potentially enable is, all right, 聯I鈥檓 making a聽voice app and聽I聽don鈥檛 want to聽play with Amazon because they鈥檙e going to聽crush me.聰 But I聽still want to聽sell stuff so聽that that person could work with you and聽say, 聯all right, I聽want access to聽all your products. There鈥檚 like product feeds coming in聽from all sorts of聽merchants. I鈥檓 going to聽pick them and聽I鈥檓 going to聽build the聽Amazon killer, potentially.聰

Brandon: Yeah. I聽wouldn鈥檛 even call it聽an聽Amazon killer. If聽we聽look at聽some of聽the聽larger trajectory of聽the聽e-commerce for聽a聽second, I聽mean ecommerce is聽growing 15% year over year or聽more and聽it鈥檚 almost at聽$500聽billion. If聽that continues at聽the聽same rate over the聽next 10聽years, we鈥檙e going to聽have another $500聽billion to聽play with. A聽lot of聽money. Amazon is聽not going anywhere, but Amazon does what they do聽within the聽market, which we聽think is聽fantastic. What we聽care about is聽all the聽guys that will never have a聽shot, they鈥檒l never have a聽chance to聽even get their hat in聽the聽ring. Those guys ad聽need the聽products, they need tools. And those are the聽people that we鈥檙e trying to聽help them power to聽build their business. They aren鈥檛 necessarily going to聽build an聽Amazon killer. I聽don鈥檛 know if聽there is聽going to聽be聽an聽Amazon killer.

Jesse: Yeah, that might鈥檝e been a聽little overreach that hopped out there. (laughing)

Brandon: Sure, but I聽think it鈥檚 worth thinking about. Even for聽folks listening out there today, again, that鈥檚 how much more these transactions are going to聽shift to聽the聽Internet. That鈥檚 why we聽care so聽much about companies like 黑料门 that are helping folks get online to聽sell their products. Because this thing鈥檚 happening, this wave is聽going this direction, no聽matter what happens. And so聽the聽people that choose to聽participate in聽it聽will get a聽share of聽that revenue and聽those that don鈥檛 are going to聽miss out on聽that revenue. That鈥檚 just how it聽works. And so聽our mission is, we鈥檝e talked about is聽sort of聽focus. Of聽course I鈥檓 with developers, but not just that. We鈥檙e huge on聽specialization. We聽as聽a聽company, we聽always talked about the聽two words聽鈥 partner up. And often you can partner up聽with someone else that does something much better than you do. 黑料门 does a聽lot of聽things better than we聽do, but we聽get the聽chance to聽work with you guys because it聽feels in聽some ways almost like a聽relay. And to聽be聽totally honest, where there鈥檚 an聽entrepreneur sitting at聽home listening to聽this podcast and聽either you鈥檙e selling products today or聽you鈥檙e about to聽come up聽with the聽next really, really great product, you need to聽find a聽way to聽get that thing on聽the聽Internet. You鈥檙e going to聽work super hard, you鈥檙e gonna pick your ad聽platform and聽you鈥檙e going to聽in聽some ways sign up聽with 黑料门. You then hand the聽baton to聽黑料门 and聽黑料门 does everything that they do聽really, really well and聽runs in聽the聽second part of聽that relay. From there we聽then grabbed the聽baton from 黑料门 because of聽their commitment to聽people like us聽and聽how they care about the聽developer community and聽where the聽Internet is聽going. We聽then grab at聽the聽time and聽we聽take it聽our distance to聽the聽final leg and聽I聽handed off to聽a聽different developer and聽I聽let him do聽what he聽does best and聽he聽then takes it聽and聽puts it聽at聽the聽feet of聽the聽shopper and聽creates a聽beautiful surprising and聽delightful experience. And then it聽creates a聽transaction. And that for聽us聽is聽essentially the聽new value chain for聽how we聽think e-commerce should work. And it聽is聽inextricably tied to聽partnerships that tied to聽collaboration and聽specialization and聽we鈥檙e really deeply committed to聽that.

Richard: Yeah, I聽mean you said so聽many things that I聽could talk like five different directions, but I鈥檓 going to聽totally agree with you. People should even partner with Amazon. I聽mean if聽you鈥檝e got an聽黑料门 store, you should have an聽Amazon store too, as聽much distribution as聽you can get. Great. But just keep in聽mind also to聽your point there, a聽little bit of聽this is聽people who don鈥檛 have a聽chance or聽the聽money to聽rank in聽the聽same way, but you have to聽focus on聽what you can do聽that Amazon can鈥檛 do. They can鈥檛 be聽human. Like you can be聽human. They can鈥檛 be聽your brand. Like you can be聽your brand. If聽you鈥檙e trying to聽sell the聽same product as聽other people are selling on聽Amazon, good luck. It鈥檚 a聽race to聽the聽bottom. It鈥檚 commodity based selling and聽it鈥檚 just the聽race to聽the聽end. But a聽brand is聽really the聽only thing that where you can control a聽margin because if聽you do聽a聽unique product in聽a聽unique way and聽deliver an聽experience that no聽one else can deliver, you can, I聽won鈥檛 say priceless cause there鈥檚 a聽price on聽some things, but it鈥檚 as聽close to聽priceless as聽you can get.

Jesse: I聽was to聽mirror that thought. For people listening, if聽you鈥檙e on聽黑料门, if聽you鈥檙e on聽other platforms, your platform is聽going to聽provide the聽website and聽you can sell on聽the聽web and聽you can connect to聽advertising. You could connect to聽Amazon, you can be聽on聽Facebook and聽Instagram. But that鈥檚 why at聽黑料门, we聽have an聽app market, that鈥檚 why we聽partner as聽well. Because there are people working on聽AR聽and聽VR, and聽a聽voice, and聽things like that. And once you build a聽store and聽you work with other partners, you now have access to聽that through Violet. I聽think it鈥檚 an聽awesome way to聽extend. And as聽a聽merchant, you鈥檙e probably not thinking: 聯What am聽I聽doing for聽VR?聰 Probably not doing that much. (laughing) You鈥檙e not doing anything for聽VR, but maybe you could say 聯I鈥檓 going to聽download Violet app and聽let connect聰. And maybe somebody is聽working on聽the聽perfect VR聽project that they want to聽sell my聽product on聽it. And that鈥檚, that鈥檚 basically what you鈥檙e talking about here.

Brandon: Yeah, that鈥檚 exactly it. And to聽use your language, we聽hope that you鈥檙e not trying to聽think about what you鈥檙e doing in聽VR. Yeah. That鈥檚 actually the聽whole purpose of聽the聽company. But to聽maybe drill in聽there for聽just one second. I鈥檓 sure the聽questions pops: 聯Okay, cool, maybe I聽do聽want to聽think through this distribution thing through Violet and聽what does that actually look like? How do聽I聽use this thing? And how much the聽costs, what鈥檚 all entailed.聰 And we聽want to聽make this as聽easy and聽as聽frictionless as聽possible for聽merchants out there that, that are on聽黑料门. And all it聽really is, and聽of聽course going first to聽the聽黑料门 App Market, which is聽awesome. And once you there you can of聽course just download the聽app. I鈥檓 connected to聽your store and聽I聽think there鈥檚 two more steps, but all in聽it聽probably takes you about five minutes total. At聽the聽end of聽those five minutes, you鈥檙e able to聽set your rate and聽flip a聽switch. And that switch is, it聽basically just says enabled. And once it鈥檚 enabled, that means that armies of聽developers can start grabbing that product and聽building new experiences to聽sell your products. That鈥檚, it聽takes five minutes, costs $0, and聽you have total control over the聽pricing and聽when it鈥檒l cost you in聽your business. And so, yeah, you鈥檙e not having to聽go聽build a聽VR聽app, or聽even think about it, but it, it鈥檚 very much kind of聽a聽聯set it聽and聽forget it聰 model, at聽least for聽today.

Jesse: Awesome. So聽everybody, there鈥檚 a聽call to聽action, go聽to聽the聽黑料门 App Market, connect with Violet. You don鈥檛 have to聽do聽anything right away. And probably nothing鈥檚 going to聽happen over the聽weekend. This is聽a聽long play. You鈥檙e thinking for聽the聽future. There鈥檚 a聽bunch of聽developers out there that are working on聽projects that may need your products, but if聽you鈥檙e not connected to聽Violet, you鈥檙e not even on聽their radar, there somebody else will be. This is聽a聽long play and聽think about, it鈥檚 a聽very easy thing. It鈥檚, it鈥檚 free. You connect and聽potentially someone鈥檚 going out there is聽going to聽make the聽perfect app for聽you depending on聽your product.

Richard: I聽love it. Especially, even just the聽way he聽worded there, Jess, it鈥檚 almost like springs come in, you鈥檙e going to聽go聽plant, you have no聽chance of聽flowers coming into backyard if聽you don鈥檛 plant some seeds. But just connecting that app is聽literally your seed planting that maybe one developer in聽six months does something. Maybe who knows. But over time, if聽you didn鈥檛 at聽least do聽that piece, you are going to聽get access to聽none of聽this. But if聽it聽you do聽that piece, you don鈥檛 have to聽even think about it聽and聽then you eventually could have more money coming in聽literally to聽your point, Brandon. Set it聽and聽forget it.

Brandon: Yep. That鈥檚 exactly it.

Jesse: That鈥檚 awesome. To聽me, and聽I聽mentioned this before, it鈥檚 basically like a聽product feed. So聽people are essentially given a聽product feed and聽I聽know it鈥檚 not exactly like that, but you鈥檙e sending a聽product feed that can now be聽accessed by聽other people. That鈥檚 the聽first step. Everybody, it鈥檚 a聽nice, you don鈥檛 have to, you can dream. But there is聽a聽nice, easy, easy takeaway from this.

Richard: Yeah, you got people working to聽potentially build your business that you don鈥檛 even have to聽communicate with and聽or聽pay out of聽your pocket until a聽sale takes place.

Brandon: Yup. I聽might add just a聽quick comment near the聽end because we聽didn鈥檛 talk about this part, but we聽also get the聽question, what happens after the聽transaction takes place. Someone out there bought the聽product in聽one of聽these cool apps? That鈥檚 great. What鈥檚 next? Do聽your point on聽the聽products being piece? Product features are great, but for聽this to聽really be聽truly 聯set it聽and聽forget it聰 when that transaction happens and聽has to聽get back into 黑料门 and聽needs to聽look exactly like an聽order that came through the聽website because fulfillment matters. We聽can鈥檛 have separate fulfillment systems. It聽all needs to聽still be聽the聽system of聽record. Again, this is聽us聽being dedicated to聽our partnership with 黑料门 and聽when you guys do聽so聽well and聽it鈥檚 that system and聽so聽we聽help facilitate that back in. And so聽if聽there is聽a聽transaction, it鈥檒l just show up聽in聽your habit. You鈥檒l be聽able to聽log in聽and聽you鈥檒l see and聽you can probably get a聽notification. If聽you have some of聽that set up, you鈥檒l know that the聽order has been placed and聽you can just do聽the聽exact same thing you do聽as聽if聽it聽were a聽purchase on聽your website. And that part鈥檚 really fun.

Jesse: Got It. So聽the聽order just pops into your control panel. When you get your notifications like you normally would, and聽Brandon, now what about, what about actual payment? Now we鈥檒l get a聽little technical here I聽guess. Who processes the聽payment?

Brandon: Yeah, we聽actually use Stripe. We鈥檙e huge fans of聽Stripe. They鈥檙e kind of聽in聽a聽very similar business model to聽us, just in聽a聽different industry. It鈥檚 all through Stripe. All totally secure. We聽of聽course do聽have to聽ask for聽bank account for聽example. But we聽do聽not touch that. We聽don鈥檛 save it, we聽don鈥檛 see it. That all goes through Stripe. And then those payment terms, basically, but the聽money is聽available for聽you with the聽fact that we聽of聽course have to聽be聽able to聽facilitate a聽return or聽exchange. So聽there鈥檚 a聽30聽day rolling basis on聽those funds. Cuz shoppers need that. And of聽course you want shoppers to聽have the聽chance to聽return a聽product because that鈥檚 big, big deal for聽them. You have access to聽those funds and聽we聽do聽all the聽split. There was no聽additional accounting, we聽take care of聽everything.

Jesse: Got It. So聽it鈥檚 Violet Stripe accounts. You guys are in聽a聽way the, the聽merchant of聽record for聽again, getting a聽little technical and聽then you send over a聽completed sale and聽the聽funding flows or聽follows I聽guess. Got It. All right. For the聽payment processing nerds out there, I聽answered your question. Awesome. I聽got a聽lot of聽different ideas and聽maybe I聽want to聽become a聽VR聽developer now, but I聽might be, I聽don鈥檛 know. I聽don鈥檛 know. My聽time might have passed for聽that, but awesome. Rich, any聽last questions here?

Richard: Oh聽man. I聽would just say, pretty much just reiterate your, or聽ask you, you鈥檙e saying people should just go聽to聽the聽app store, attach Violet and聽wait. Correct?

Brandon: That鈥檚 step number one. Just get it聽started and聽there鈥檚 going to聽be聽a聽whole bunch of聽new things that we鈥檙e testing right now and聽kind of聽optimizing. They鈥檙e going to聽roll out in聽the聽future where you鈥檒l have the聽ability and聽access to聽communicate with different folks and聽facilitate an聽exchange and聽changed the聽rates and聽all and聽then all the聽rest of聽that. But you are spot on聽in聽the聽sense that you need to聽get into the聽system now. Because these products are going to聽surface on聽the聽other side and聽there are people in聽a聽conference room staring at聽a聽whiteboard looking at聽the聽products. Okay, so聽what do聽we聽have to聽play with? How do聽we聽go聽spend our money and聽time and聽resources to聽build things based on聽the聽products that are available to聽us? And so聽that鈥檚 absolutely the聽time component here. You got to聽get in聽now for聽them to聽plan around that.

Richard: Yeah, so聽unlike the聽conditioning and聽we鈥檝e heard in聽the聽past of聽build it聽and聽they will come and聽everyone鈥檚 like, no, that won鈥檛 happen. What should probably be聽stated now is聽just build a聽really damn good product because if聽you build a聽good product and聽you connect these things, it鈥檚 actually going to聽benefit you because to聽your point, they鈥檙e all staring at聽the聽whiteboard, figuring out which one to聽go聽with. You got a聽cool, unique product. They鈥檙e going to聽probably pick that one.

Brandon: That鈥檚 exactly it. Go聽out there and聽make or聽build the聽product the聽world needs and聽they will now be聽a聽whole team of聽people out there trying to聽sell that product for聽you.

Jesse: Wow. That鈥檚 awesome. All right. I鈥檓 thinking about it. Everybody, you got a聽quick call to聽action. Get after it. Brandon, we鈥檙e going to聽keep watching. Really appreciate you being on聽the聽show.

Richard: Thanks for聽your time.

Brandon: Yeah, thanks guys.

About The Author
Kristen is a 褋ontent creator at 黑料门. She finds inspiration in sci-fi books, jazz music, and home-cooked food.

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