șÚÁÏĂĆ enables the Miller Machine to go on the road for a year Jesse and Rich hear from Billy Miller on building his business in an extremely small niche — orchestral drum setups that need mounted triangles and finger cymbals.
- Building a store on Rapid Weaver
- Google Shopping
- SEO from photos of drum setup
- Shipstation for shipping and labels
The fun part is learning how Billy is taking his family and business on the road for a
Show notes
Transcript
Jesse: Richie, Happy Friday!
Richard: Happy Friday. Itâs not so sunny as it usually is, but weâll make it a bright day. How about that?
Jesse: Well, I like it. Our personalities will brighten the day or something. I donât know. Thatâs a little cheesy but hey, weâve been kind of brain overload from social media marketing world. Itâs been all
Richard: Another podcast.
Jesse: Yes, another podcast and some other podcasters. I had never met Molly Pittman or Ralph Burns. They both did their own, what are you calling, Bae Breakout sessions at that, and just really good stuff about chatbots on Facebook ads and so Iâll be sharing that in the future. Man, it was good. Iâm ready to talk more
Richard: Yeah, itâs good and not only do we get to talk to a merchant today, but we get to talk to a merchant that actually has not only listens to the șÚÁÏĂĆ
Jesse: All right. Billy Miller, welcome to the show.
Billy: Thank you. Thanks, Jesse.
Jesse: Alright, so Billy, letâs start with your website, what site do you own? What business do you own?
Billy: Itâs the and I sell I manufacture and sell a triangle machine and a finger cymbal machine that are used in for drummers and percussionist. These two machines are mainly used in theatre, pitwork for musical theatre shows that are done all over the country.
Jesse: Thatâs awesome. Thatâs another reason why we were super excited to talk to you. Because itâd be really hard to find a smaller niche, I would think. (laughing)
Richard: We love niches, right? The riches are in the niches. So, what got you started with this? Did you just all of a sudden decide they needed this or have been had you been working in orchestras before?
Billy: It was something that I needed. We live in Seattle now but before that, we were in New York City for about eighteen years and I was playing drums and percussion for Broadway shows and it was a show that I did back in 2001, where it was a multiple setup. So I had a drum set and timpani and mallards and all these things and I had to go from like a snare drum to the timpani to play a triangle. And I didnât want to hit it with the stick because itâs not a great sound. And I thought, well, I really need to come up with something, a way to play this triangle that I can hit that, that it can be with a bitter and the bitter can be mounted. So I donât have to look for and pick it up and play. So it was the show follies back in 2001 where I did the original design, which is different than how it is now. But that was where it came from. And that was the beginning of the whole thing.
Jesse: Got it. I think thatâs awesome for everybody listening. The first part of that is that youâre solving your own problem. You realized like I say, Iâm laughing because itâs so obscure. Like I at this particular time, I need to play a triangle and I need to find the thing to hit with.
Richard: I donât wanna use my stick, so I need to mount that. But that just shows also too, to Jesseâs point. Theyâre solving your own problem. But what was the first step when you started to do this? Did you think, or you werenât at all thinking about the business yet? Right? This was a Iâm just solving my own problem.
Billy: Yeah, exactly. And I solved it for that show. And I used it a little bit here and there. But it wasnât until in 2003 where I started getting some interest from some of the people. When youâre playing a Broadway show, you have, letâs say I take off for the night, I have a sub, I have somebody come in and play the show or I have friends come in and watch me play and they would see this machine. Thatâs really interesting. And then there was a little bit of interest. For the first version of it, I ended up, I still have the list of the ten people that have them. I sold them this machine. It was like between
Jesse: Thatâs perfect. Youâre literally just, I mean you lived in New York, so youâre not tinkering in your garage. Thatâs how it works. Sort of like a garage tinkerer where like hey, I need this and Iâm gonna try to build it. And maybe thereâs some wood and some duct tape at first. I know it wasnât but. (laughing)
Billy: No, it was made out of wood.
Jesse: Ok, yeah.
Billy: It was made out of pieces of wood and some other found parts here and there. Yeah, it was pretty crude. It did what it needed to do. And the concept was there. I just needed to refine it.
Jesse: Thatâs great. And thereâs a couple of years here where you werenât thinking, this is the business that Iâm building. This is just I need to play a triangle and a finger cymbal, and other people see it. Thatâs the perfect way to start a product.
Richard: And at what point, what did you say? I noticed you said something that I canât remember exactly. Was it like
Billy: Well, it was the first version that I did. I sold ten of them. And then yes, at that point, like, wow, thatâs interesting, there seems to be interest. And at that point, it was like I need to not redesign it, but make it something that I could sell, that I would feel comfortable selling to other people, just not sort of my circle of friends that were in in the city. So
Richard: Is there some sort of a forum or association where you could start to get feedback on that? Or how did you get that process started to get the word out other than people just seeing you?
Billy: It was basically just that way. It was through the theater stuff, it got to the point where some of the rental houses in the city were buying them from me. And then when a show went out, they would send one of these triangle machines with that show. It would be part of the setup and it just started getting out sort of through that way. There wasnât really any advertising, there really wasnât anything else, at that point, it was basically just sort of word of mouth through guys in New York City. Oh, and one other thing I did approach, there was a drum shop there. The Drummerâs World be a very good friend of mine. I went and said, Berry, would you be willing to sell this thing? Heâs like, I donât know. He set it upon the floor and that actually helped a lot too. So people that were just even people that were coming up from outside the US would come and see this thing. And I think that helped also.
Jesse: And that store, The Drummerâs World, is that like the mecca of the musical an orchestra world or is it just, Iâm not aware of it from living in San Diego.
Billy: Well, itâs no longer there. He still has an online store, but it was like the mecca for the drummers and percussionist, people from all over the world. If they came to New York, they would go see Barry and go to The Drummerâs World and see what he had, because he had all these very unique things. He was like the only person that had that. So you could see this stuff on. And he was such a cool guy. We just go out and chat and see people and it was a place to hang out also.
Richard: Did you start to see once that happened that people potentially wanted to use this in a different way? Now Iâm just making something up but maybe youâre playing to musical and itâs Mary Poppins and you needed to bing at this one particular time and itâs made for that, for solving your purpose. But did you start to see, once it got on the floor that people would use this same product in a different unique way?
Billy: A little bit. Yeah, a little bit, but it is mainly for that theater world. People use it in smaller percussion setups, maybe, small groups, maybe percussion ensembles and things like that. Its intent was really for the theater stuff. I have, however, I got a call from another company, a bigger company to design a new product, which I did in 2017. And that one is geared more towards a sort of orchestral symphonic chamber groups. It has lots of different adjustments than the original machine does. The net is wider, but then thatâs not gonna be super wide. I think for this, as you mentioned before, because it is that small niche of people that use it.
Richard: The good thing is Iâm sure there are not just orchestras in America, right?
Billy: Yeah.
Richard: Thereâs plenty of them all. If once you get the word out. So going online is a good thing. At what point did you start to look into doing it in the online space?
Billy: I did it originally through the Apple app, iWeb. I set up a little website, and I got a handful of orders.
Jesse: iWeb! What year are we talking about here? This is going back. Iâm aware of it, but thatâs all schools.
Billy: It was part of iLive which was photos and iMovie, and I went and I canât even remember how long ago that was. I could look it up but I even have the original website. I didnât have like screen grabs that I did on the original website. But that would have been inâŠ
Jesse:
Billy: Yeah, definitely. Yeah, going back that far.
Jesse: You got started. Thatâs the most important thing.
Billy: Well, that was a thing. Yeah, I got something up. It was just a single page. I donât remember. It was probably just through PayPal at the time. That was the start of it, but it wasnât really. The whole New York stuff I could sort of dabble in it. But we had a tiny apartment, it was a five hundred fifty square foot apartment. I couldnât really do too much there. When we eventually had kids, I had to move all my equipment out to my brothers in Red Hook. And that was like a
Jesse: Got it. So about five years ago you were starting to, thereâs kids you bounce and hitting the walls and a five hundred fifty square foot apartment. Time to move to a house. And now you got your real tinker workshop in the basement set up and then itâs time to get a little bit bigger. So yeah, I love it. I love it. And then it also helped you improve your product, thatâs important.
Billy: Yes, very much, very much, which I was very happy about because I was always like, I really need to do this, I wanted to change that but it was just too hard. It was just a matter of keeping up with the sales, just getting them out the door.
Jesse: You have to pack and ship and get stuff to the post office. Thatâs the part of the grind. And when you move moved to Seattle is that the time you took the website and the online presence into the next level orâŠ?
Billy: It was the start of, I did switch, Iâm trying to remember what I was using up until. I guess I started using this app called Rapid Weaver to build the site. And I was using a Cartloom as my
Jesse: Awesome. Weâll get back to the trip in a second. You had several years with Rapid Weaver and that was your CMS. Thatâs not a common one, but Iâve heard of it. Um. I definitely want to take a look at it now that, weâll be linking all the Rapid Weaver articles to this blog so people can check it out. What was good about Rapid Weaver? Somebody recommended it to you and thatâs where you started, how did you end up there?
Billy: Itâs an Apple based software and since I used this, I just mixed, and itâs also itâs not a subscription. I could build what I wanted to build. I didnât have to use a template. It lives on the computer. I donât have to, you know, weâre pressing those other apps. Theyâre all sort of
Jesse: No, thatâs good. I mean I always like to find out what else is out there. We work on so many platforms and a lot of people do stick with the usual suspects. But good to hear that Rapid Weaver worked really well for you and I think more importantly, obviously since Iâm I have an șÚÁÏĂĆ shirt on right now, is that you found șÚÁÏĂĆ and I know that we built a plugin around that time. What is that done for you as far as where you were before, what extra features and functionality were able to gain by switching over to șÚÁÏĂĆ? This is not to bash on the other cart. I in no way want to bash anybody else, I just want to find out what you gained for you and your business.
Billy: Yes. Totally. Itâs been pretty much everything. (laughing) With finding șÚÁÏĂĆ and then also listening to the podcasts, Iâm realizing all the stuff that I can add, that I can incorporate without me having to do any work. I knew that I needed to do more, like Google Adwords and stuff. And I tried to do that on my own. And that was just so hard to do and try to set it up. And it just got really frustrating. And when I realized șÚÁÏĂĆ have had all the
Jesse: All right. So youâre making some more money now getting some more traffic in sales. Thatâs the goal here.
Billy: Yes, definitely. Yeah. And as I listen to the podcast, Iâm learning what those different ways are because before that I didnât really know. I didnât do any business school or anything. Iâm just figuring out as I go and I hear something and then you guys talk about something on a podcast. Iâm like, wow, thatâs really interesting. And then I can sort of hook it up in șÚÁÏĂĆ, get a free month and figure out what it is, and incorporate it. Yeah, itâs been very helpful.
Richard: Itâs been interesting as we do this, thereâs been a common theme, and Iâm hearing it again today. We had a podcast last week and I keep hearing the ones that are successful are the ones that first just start, right? You have to start with something and you donât know all the answers. And so it helps that pretty much everything is really easy to do. And if you donât know how to do it, using șÚÁÏĂĆ chat or reaching out via email to support is actually seems to move people forward really quickly. And also that a successful business owner is a creator and they realize itâs gonna take iterations and itâs gonna take changes and youâre gonna run into things where if you just give up, then who knows what could have been. Right? But not only have you got to this point, but now you were saying earlier because of now you can take all this stuff online, youâre actually gonna be taken a road trip. Whatâs that? Whatâs that all about?
Billy: Yeah, we talked about it a little bit a couple of years, and we just we wanted to hit the road, see the United States, travel in an RV for a year, and our kids are seven and ten. And we figured, we have to do it sooner than later because theyâll get too old. My wife is in grad school, and she was gonna finish, sheâs finishing this summer. And we were going to actually do it next year. But she thought, sheâll get into the workforce and then it makes it even harder. So we thought, ok, weâre gonna do it this summer. Take off for a year, travel around the US and I think we sort of finalized it last summer or early last summer. And at that point, Iâm like, wow, ok. Now I need to figure out how can we do this, and how can I keep this business going? Coming back to using șÚÁÏĂĆ, that was part of that plan. Part of being able for us to do it was to have this software, which at the time I didnât realize. But I can do all these things. I can do it with the app on the phone, I can basically run the business with șÚÁÏĂĆ ship station on my phone, I can do all the things I need to do.
Richard: Oh, nice. So youâre actually going to be using ship station. Youâre not gonna have a bunch of triangles under storage. (laughing)
Billy: That was another part of it. I originally was going to have a fulfillment center here in Seattle to take care of it because to ship from local. And since Iâm not a huge company, the bigger fulfillment companies wouldnât handle me because they send out so many things, but I found a smaller business who was willing to do it. And then I went in and talk with them. We chatted about it. I heard back from them maybe a couple of weeks later that after twenty years they decided to shut that aspect of their business down. I was like, oh wow, now what am I gonna do? Am I going to haul them all with me? That that would just be impossible. Because we could be, I donât know, at the Grand Canyon for a week without an internet connection. I actually had found my neighbor. I said, Do you wanna ship my products for me for a whole year? Sheâs like yes, of course. I have my neighbor, sheâs gonna come over and Iâm now in the middle of making enough products for the whole year. Actually, I was planning for a year and a half. My original products, the products I have a company back East that I wholesale to, so enough for them as well. And then my newer product, the grover pro miller machine that goes thatâs part of the grove percussion and back East, Iâm making enough for them as well. So right now Iâm just cranking out machines, so everybody can have them, so they can all ship them out. So I donât have to think about anything really on the road, just sort of monitor stuff and make sure that everything is running smoothly.
Jesse: Thatâs perfect. Put together this is almost like a one year plan now. In order to set the plan in place, to be able to go for a year and I even heard a year and a half maybe. First of all, thatâs awesome. Iâm excited and jealous, I got three little ones myself. I donât know if I could take all three of mine. (laughing) Maybe Iâm not jealous, I donât know.
Billy: You need a bigger RV. (laughing)
Jesse: Okay, yeah. But I think what a great opportunity to travel around your family and when they get into high school, maybe they donât wanna go on that trip or there are other things that they have, sports or whatever. It just becomes harder. I know, so I think thatâs the right timing. So youâre setting everything up, you get in the fulfillment set up. A ship station is actually great for fulfillment and getting all the labels printed correctly and I know you can do a lot more with it. Thatâs a great app that I know youâre pumped about. What else I can ask about that, now you have a few more months to pump up some sales a little bit. What do you think youâre missing? What can we help you with?
Billy: Well, I did just start the Google Shopping and Iâm actually starting to see results from that which has been great and then also the retargeting just started. One of the problems Iâm having at the retargeting is and Iâm actually just gonna bring it up so I can look at it. I donât really understandâŠ
Jesse: You doing retargeting, is this through Facebook or through Google or both?
Billy: Well, itâs both because itâs through clicking. Theyâre doing both. And clicking, by the way, is awesome. Their customer support has been amazing. Through my Facebook retargeting everything is great. But apparently, through my Google retargeting, I donât have enough, I donât really understand it, but I donât have enough customers coming through Google, so they canât even set up the retargeting aspect of it right now.
Jesse: Usually, for privacy reasons and such, they usually need five hundred visitors on a page in a certain time frame. Iâm gonna guess thatâs probably thirty days. Donât quote me on that, but the reason is that if they only had one or two visitors, ads might be kind of creepy, like, hey, Billy looks like youâre on our page. But if itâs five hundred people, they assume thatâs enough. That becomes anonymous for tracking. So there are five hundred visitors on a product or whatever page you want to retarget it. Thats probably the issue, but I imagine there are times where you hit over five hundred so thatâll theyâll turn on or weâve got to get you over five hundred. (laughing)
Billy: I donât think Iâve hit it yet. Because I even sent that. So that app through ROI Hunter. And I and Iâve talked to them and the guy basically said⊠oh, I just got a new order, a new șÚÁÏĂĆ order. (laughing)
Jesse: All right. Thereâs a dollar sign there.
Richard: Ring that bell! Bring the triangle.
Billy: I just lost my thought.
Jesse: All right, I did like Richieâs bring the triangle comment though. I think if there was a little triangle that rang every time you got an order that would be awesome. That would be pretty funny.
Billy: You just did that the background. I donât have enough people for that.
Jesse: Itâs a good thing you gotta set up. If and when you ever do hit that, itâs called dynamic product ads. Itâs dynamic retarding, there are several different names, but that is a great thing to have set up so that people get their⊠thatâs automatically gonna be targeting. Itâs a good thing you got that set up. Probably some things we could do to help get you some more traffic. Actually, we can talk, but real quick on I noticed on your website you have all these setups. So you have a picture of⊠what are the musicals?
Richard: Head it up too, you head it up there. It was funny because I had made up Mary Poppins and then I saw you had Mary Poppins, and I was like, oh, wow, cool.
Billy: Right now at the top thereâs some from the Broadway production of Mama Mia and some Mary Poppins and stuff and different shows. On my website, I also have this section, that is mainly just setup shots which is setup shots of different musical theater percussion and drum setups from guys all over the world. And people will use it as a resource, that center during the production of Mamma Mia and theyâll come and they can search for Mamma Mia, and look at how the drummer set up and also look at how the percussion set up and get ideas as what they did, and how they did it and maybe steal some things from this one guy. Sometimes for light shows like this, there might be six or seven different setups on the site so people can see how everybody did it. The interesting thing is drummers practice percussions even if itâs the same show. Theyâre going to all set up a completely different, they have different ways of where they put their symbols their drums or whatever their percussion is. Itâs interesting to see how people have decided to set up their stuff for that particular show. Thatâs what that is.
Jesse: Thatâs a great source of whatâs called
Billy: Itâs not a criteria though. You donât have to have a drummer machine in your setup to be on the setup shots. Iâm not trying to do any kind of hard sell with that, I just really enjoyed taking care of, putting these things out there, posting this. I really enjoyed that.
Richard: Plus, thatâs good just edify your industry and people doing good work. If you start sharing via social as well, thatâs a good way of drawing attention to it. Who knows, not to go to deep on it, but you might give them an affiliate it for selling Broadway tickets one day.
Billy: And what you said, Richard, was also about I do need to get these up on social media. I donât do that really at all right now but I think that would be a good way to get for them to be exposed because if you donât go to the site, there isnât that much exposure of these things. Iâm going to figure out a way to do that as well.
Jesse: Now you have this cross country trip, youâre gonna be visiting. I imagine itâs kind of a click the drummers for orchestra on Broadway shows, right? Like youâre gonna be visiting other cities.
Billy: Yeah, definitely, Iâll put the word out but that cannot be in your town. I must come to your setup. I want to take photos and put it up on the website or see your show. Yeah, Iâm looking forward to that, to be able to see, because a lot of people that bought the machine, so I I know them, I mean through Facebook or email. It would be great to actually meet, see them face to face.
Jesse: I think thatâs a great opportunity to take those pictures and like hey, hereâs the drummer for this show and itâs all smiles and thumbs up and waving at the camera and thatâs great. People will be interested in that particularly in your market. Me and Rich gonna follow you and give you a little heart on every one of those. I donât know. Maybe not. (laughing)
Billy: You know better.
Jesse: Okay, alright, talked me into it.
Richard: Iâm a musician, Iâll follow you.
Jesse: You do that and then the occasional shot of those would be: all right, hereâs the setup and then, oh just so happens thereâs a little triangle machine right here and now you have the opportunity for the shoppable posts. Thatâs what I think I did a little intro to our podcast. I want to mention that youâll get your Facebook product catalog into your Facebook Business Manager which I think it already is if you use an ROI hunter, so once you have that done you can now take that in the in those posts and you then itâs mostly fun. Mostly hey, hereâs a setup shot. Hereâs us having fun at another city. But then occasionally youâre getting a little bit of marketing in there too, you gotta fund this trip, right? These things donât run on solar yet.
Richard: Sponsored by the Miller machine.
Jesse: Weâll get some șÚÁÏĂĆ stickers on the back. Weâll get this sponsored somehow.
Richard: And definitely be taking pictures of the venues as well. Youâre going to the ancillary benefits and some of the biggest benefits. I know thatâs a strange sentence, but itâs gonna be how much your children get to learn about. Automation is cool and yes all these sales at school, but itâs about relationships and youâre building the relationships with these fellow percussionists on the road and the venues. Without even trying itâs gonna add more sales to your business just by you, can tell youâre a good guy. You wanna take your kids on the road and explore and adventure and teach them about other things than just two cities across the United States. Definitely take as many pictures as you can whether you post them right then or not. Be dependent upon how adventurous your travelers at the time. Itâs a lot better to have those photos and post them at a later date than it is to not have the photos.
Jesse: Youâre gonna have a lot of windshield time here too. I think maybe the wife drives for a couple of hours and you get the thumbs going on Instagram and on Facebook and posts and photos and sharing the adventure, but itâs also Miller machines on the road and itâs gonna be very interesting content.
Richard: Or put the kids to work. (laughing)
Jesse: There you go. Ten years old, thatâs old enough. Another might be more social savvy.
Richard: Than you might want them to be. (laughing)
Jesse: Get them on Tick Tock. I think thatâs where the kids are on now.
Billy: I donât know anything about that.
Jesse: Me neither. Really. Obviously, I donât know.
Richard: He saw it in a blog post.
Jesse: Yeah. Iâve heard thatâs what the kids are doing. But I donât know if we can do shoppable posts on Tick Tock yet. I donât know.
Billy: If șÚÁÏĂĆ can figure it out, then itâll happen.
Jesse: All right, Iâll talk to a product, will see what we can do for Tick Tock here. Thatâs great. Iâm pumped about this trip you guys have coming up. Iâm actually glad that we got to meet our first super fan for the cast as well.
Billy: I imagine lots of other people are listening to the podcast, they have to be because if youâre on Ecwi, itâs very helpful to listen to all that stuff.
Jesse: Well, they should be. (laughing)
Richard: Weâll make a clip out of that and put it on Instagram for you. Thatâs one of the hardest parts about podcasting. And weâll put that out to any other podcast, excuse me, podcast listeners that enjoy the show. If you have a desire to get on the show or you just want to let us know that you like whatâs going on or you want to cover a particular thing. You can go to șÚÁÏĂĆ.com/blog/podcast and go to the bottom of the form and fill out a form. Is that actually what you did too, Billy? I canât remember where it was.
Billy: Yeah, exactly. It was on one of the podcasts, and I was like, oh, I should do that.
Jesse: Alright, so all these little times when we tell people to go rate and review and go to șÚÁÏĂĆ.com/blog/podcast you did it. Weâre not wasting our breath here. Thatâs good.
Billy: And here I am talking to you guys. I mean, come on.
Jesse: Thatâs awesome. And weâre gonna spread the word about the Miller machines and putting gas in your RV the rest of, for the next year and a half. So awesome. Well, now when youâre on this journey for the next year is there one place in particular that people could follow the journey or you know where would you want people to go to to find out more about you in the business?
Billy: Probably my Facebook page would be the best one. Itâs at the . I have an , but I havenât done a lot with that yet. I plan to. I guess the website. I mean the setup shots will probably sort of reflect where we are as well. Thereâs setup shots from around the country, but probably just Facebook.
Jesse: Okay, Facebook and also because I was at social media marketing world, the conference, Iâm gonna encourage you to build your Instagram profile. Instagram is the action right now. Consider that a nudge push, whatever it takes.
Billy: Thatâs perfect for me thatâs the thing is you know because especially if I use the setup shots with it because itâs all very image based and thatâs one of the things Iâm looking forward to on the trip is to devote more time to that, to do stuff on Instagram.
Jesse: Yeah, yeah. Definitely should get your selfie arm ready. Do some work out,you gotta hold that phone out as far as you can, click the video and do a lot of
Billy: Youâre talking about for the stories, right?
Jesse: Yeah, for the stories.. So there are little short little videos for Instagram, I think will be very powerful. For you especially as youâre itâs a
Richard: No, I would I just want to say congratulations, mostly on getting started and not letting anything stop. You continue to create and iterate and automate and whatever it takes to get your business going. And also as two dads here, thanks for including your family and not making it only be about the business, but not leaving the business behind. Itâs a beautiful mix and we appreciate it.
Billy: Yeah, great. Yeah. Itâs not easy but I enjoy it.
Jesse: Thatâs great to hear. Safe travels, Billy, great talking with you.
Billy: Thank you.